Shipping & Returns

1. Before an order is placed

Our website form is an inquiry, not a completed purchase. We confirm availability, the product specifications, shipping charges, applicable tax and the total before you agree to buy. Processing begins only after the order has been accepted and any agreed payment is completed.

2. Processing and delivery

Allow 1–2 business days for processing. Estimated delivery to a United States address is 8–12 business days after dispatch. Business days exclude weekends and relevant public holidays. These estimates may be affected by carrier delays, weather and periods of increased demand.

Shipping charges are provided before purchase; they are not included in the displayed product subtotal. Contact customer care if an order does not arrive within the estimate provided with your order. We will review the situation and discuss the available next steps, including cancellation or refund where applicable.

3. The 60-day return window

Contact contact@soltrixe.org within 60 calendar days after receiving your order if you wish to request a return. Include your name, order reference and the reason for your request. You may request a return for an incorrect, defective or damaged item, or because you changed your mind.

For a change-of-mind return, the item must be in a condition suitable for further use and safely repacked. A 60-day return window is not an unconditional sleep trial. If an item is damaged, defective or has a hygiene concern, contact us for specific instructions before sending it. These terms do not remove rights that cannot legally be excluded.

4. How to send a return

Customer care aims to respond within 3 business days. Wait for authorization, packing instructions and the correct return address. The published head office is not automatically a returns warehouse. Use a tracked service and retain the tracking information.

We confirm any return shipping responsibility during authorization. Original shipping charges are not normally refundable for a change-of-mind return, except where applicable law requires otherwise. For a damaged, defective or incorrect item, contact us so an appropriate resolution and shipping arrangements can be agreed.

5. Refund timing

After the returned item is received and inspected, an approved refund is issued within 14 calendar days to the original payment method. Your payment provider may then take an additional 3–5 business days to display the credit. Contact us if you have not received an expected refund after that period.

6. Customer care

Comfort Sleep Systems, Inc. · 23 Jefferson Rd, Branford, CT 06405, USA. Email: contact@soltrixe.org. Phone: +1 (203) 483-1198. Please contact us before posting any item to an address.